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Privacy Policy

 Effective date: May 24, 2025

 At AKLR LOGISTICS, LLC  ("we", "us", or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your information in connection with our courier, freight, and logistics services. 

1. Information We Collect

 We may collect the following types of personal and business information:

  • Contact Information: Name, phone number, email address, company name, and address.
  • Delivery Details: Pickup and drop-off addresses, recipient information, and delivery instructions.
  • Billing Information: Payment details, billing addresses, and transaction history.
  • Tracking Data: GPS, delivery status, and timestamp information 
  • Website Usage Data: IP address, browser type, device information, and usage patterns (via cookies or analytics tools).

2. How We Use Your Information

 We use your information to:

  • Provide and manage courier, freight, and logistics services.
  • Communicate regarding deliveries, updates, and customer service. 
  • Process payments and send invoices.
  • Ensure timely, secure, and accurate deliveries. 
  • Comply with legal and regulatory obligations. 
  • Improve our services and customer experience.
     

3. Information Sharing and Disclosure

 We do not sell, rent, or trade your personal information. However, we may share it under the following circumstances:

  • With employees, contractors, and drivers to fulfill delivery requests. 
  • With third-party service providers for payment processing or IT support. 
  • If required by law, regulation, subpoena, or legal process. 
  • In the event of a business transfer, merger, or acquisition.

4. Data Security

 We implement appropriate physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. This includes secure systems, encrypted transactions, and limited data access on a need-to-know basis.

5. Data Retention

 We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations.

6. Your Rights and Choices

 You have the right to:

  • Request access to the personal data we hold about you. 
  • Correct or update your information. 
  • Withdraw consent for certain uses (where applicable). 
  • Request deletion of your personal data, subject to legal requirements.


7. Cookies and Website Tracking

 Our website may use cookies or third-party analytics tools to track usage and improve performance. You may disable cookies through your browser settings, though this may affect site functionality.

8. Children's Privacy

 Our services are not directed to children under 13, and we do not knowingly collect personal data from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of our services means you accept the updated policy. 

10. Contact Us

 If you have any questions or concerns about this Privacy Policy, please contact us at:

AKLR LOGISTICS LLC

1-888-311-1677
INFO@AKLRLOGISTICS.COM


📱 SMS Communication Policy

Effective date: May 24, 2025

AKLR LOGISTICS, LLC

1. Purpose

 This policy outlines how AKLR LOGISTICS, LLC uses SMS (Short Message Service) to communicate with clients and partners regarding courier services, including both medical and non-medical deliveries. 

2. Types of Messages Sent

We may send SMS messages for the following purposes:

  • Delivery updates (pickup, enroute, delivered) 
  • Appointment reminders (scheduled courier pickups)
  • Service notifications (delays, route changes) 
  • Account or onboarding information
  • Emergency or compliance alerts 
  • Marketing/promotional messages (only with consent)

3. User Consent

  • Clients must opt-in to receive SMS messages by signing up via web forms, service agreements, or in-person enrollment. 
  • Consent is required before sending marketing or promotional messages. 
  • Standard message and data rates may apply.
     

4. Opt-Out Policy

  • Users can opt-out anytime by replying STOP to any SMS message. 
  • Replying HELP will provide customer service contact info.
  • Opting out will stop all non-essential messages unless legally or contractually required (e.g., delivery notifications for medical clients).

5. HIPAA & Confidentiality (Medical Courier Services)

  • SMS messages will never contain Protected Health Information (PHI) to ensure HIPAA compliance. 
  • No test results, patient names, or diagnoses will be shared via SMS.
  • Secure delivery status updates will be limited to logistical details (e.g., "Delivered to Lab at 10:02 AM").

6. Data Privacy & Security

  • All phone numbers and communication data are stored securely in compliance with privacy laws (e.g., CCPA, GDPR where applicable). 
  • We do not sell or share SMS information with third parties.

7. Message Frequency

  • Message frequency depends on the client’s delivery volume and services.
  • Typically: 1–3 messages per delivery cycle (pickup, en route, delivered)

8. Customer Support

  •  For questions, concerns, or to update preferences, contact our support team at:
    📞 1-888-311-1677
    ✉️ info@aklrlogistics.com 

9. Policy Updates

This policy may be updated periodically. All changes will be communicated via our website or customer notification systems.

📄 Terms and Conditions of Service

Effective date: May 24, 2025

Company Name: AKLR LOGISTICS, LLC

Website:  www.aklrlogistics.com 

1. Acceptance of Terms

 By scheduling, using, or accepting any services from [Company Name], the customer ("Client") agrees to be bound by these Terms and Conditions. 

2. Services Provided

AKLR LOGISTICS,LLC offers professional courier services, including but not limited to:

  • Medical specimen transport
  • Pharmaceutical delivery 
  • Time-sensitive document and package delivery
  • Scheduled route and on-demand services
  • Secure and compliant medical logistics

3. Medical Courier Compliance

  • All medical deliveries are handled per HIPAA, OSHA, and applicable health regulations.
  • We do not transport controlled substances without proper authorization. 
  • No Protected Health Information (PHI) will be shared via SMS, email, or unsecured methods.

4. Scheduling and Cancellations

  • Same-day and scheduled deliveries must be booked via our platform or customer service team. 
  • Cancellations require a minimum [2-hour] notice to avoid a cancellation fee.
  • Urgent on-demand services may incur a premium charge.

5. Pickup and Delivery

  • Deliveries are considered complete once signed for by an authorized recipient or documented by photo/time-stamp. 
  • Delays caused by incorrect addresses, unavailable recipients, or unforeseen weather/traffic are not the responsibility of AKLR LOGISTICS, LLC.

6. Chain of Custody

  • For medical and legal deliveries, a documented chain of custody is maintained from pickup to final delivery. 
  • We provide tamper-proof packaging upon request.

7. Liability and Limitations

  • AKLR LOGISTICS, LLC is not liable for any indirect, incidental, or consequential damages arising from delayed or undelivered shipments. 
  • Maximum liability for loss or damage is limited to $100 per shipment, unless declared value coverage is purchased in advance.
  • Claims must be filed within 7 days of the delivery date..

8. Client Responsibilities

  • Clients must provide accurate addresses, recipient info, and package details.
  • Items must be properly packaged and labeled for safe transit. 
  • Hazardous, illegal, or improperly labeled materials are prohibited.

9. Payment Terms

  • All invoices are due upon receipt unless otherwise agreed.
  • Late payments may be subject to interest or service suspension. 
  • We accept [credit cards, ACH, checks – specify].
    .

10. Privacy Policy

  • All client data is handled in accordance with our [Privacy Policy], and we will never sell or misuse your information. 
  • For more information, visit our privacy policy.

11. Modifications

AKLR LOGISTICS, LLC reserves the right to update these Terms at any time. Continued use of our services constitutes agreement to any updates.

Copyright © 2025 AKLR LOGISTICS, LLC - All Rights Reserved.

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